YOUR CONTRACT IS WITH FAHMY LTD (Registration No 6202550 UK) TRADING AS EXPLORE EGYPT
A MEMBER OF ASTA

Holiday Contract

Please read the following booking conditions carefully as they set out the terms and conditions of your booking. When you make your booking you are guaranteeing that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation client invoice.
Your contract will be governed by English Law and any disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland (as appropriate) can deal with any disputes.
If you are not happy after reading the conditions to continue with your booking please advise us within 7 days of receiving your confirmation invoice.  Your booking will be cancelled and money returned according to the terms of our cancellation policy.

ASTA Member

We are a member of ASTA, membership number 900189723.
ASTA, short for the American Society of Travel Agents, is the world’s largest association of travel professionals. Their members include travel agents and the companies whose products they sell such as tours, cruises, hotels, car rentals, etc. They are a leading advocate for travel agents, the travel industry and the travelling public.
We are obliged to maintain a high standard of service and abide by ASTA’s strict Code of Ethics. All ASTA members pledge themselves to conduct their business activities in a manner that promotes the ideal of integrity in travel and agree to act in accordance with the applicable sections the ASTA Code of Ethics. See www.asta.org for more information.

Tour Pricing & Payment terms

We reserve the right to alter the prices of any holidays shown on our website or in our brochure.  You will be advised of the current price for your holiday before your contract is confirmed.
There will be a 10% deposit to be paid at the time of booking.  For some tours and tailor made requests this deposit may be higher and will be advised at the time of booking.  The balance of your payment will be due 12 weeks before your departure date. All payments made to us by credit card are subject to a charge of 3% (please note we do not accept payment by AMEX cards).There is no charge for debit cards or bank transfers made in the UK.  Bank transfers from outside the UK may be subject to a bank charge in the originating country. If your deposit and/or the balance is not paid in time we reserve the right to cancel your travel arrangements. The price of your holiday/tour is calculated at the exchange rate quoted by “Financial Times Guide to World Currencies”” at the date of your initial enquiry and may be adjusted and you will be advised at the time of your booking confirmation. We reserve the right to alter any of the services offered to you online or in our brochures at any time prior to the issue of our confirmation invoice when a contract will exist.
Once a confirmation client invoice has been issued any increase in your holiday price will be as a result of changes and increases in our costs resulting from:

• Increase in transport costs, such as fuel, airport charges or any other charges which form part of our contract with the transport suppliers.

• Government actions such as increases in VAT, or any other government imposed increases such as local tourist tax.

• Currency fluctuations – we will absorb and not charge an increase in your holiday cost of an equivalent to 2% of the price of your holiday arrangements. You will be charged for any increase over and above that together with any additional commission amount if you have booked through an agent. If this means that you have to pay an increase of more than 10% of the price of your holiday, you will have the option to change onto another holiday option if we are able to offer one, (If this option is the same a higher quality then you will not have to pay more but if it is of a lower standard then you will receive a refund in the difference of price, if any), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

If you change or cancel your booking

Once your client confirmation invoice has been issued, if you wish to change any of your travel arrangements, for example your accommodation, date of departure, number of passengers, we will do our utmost to make these changes, but it may not always be possible.  You must make your request in writing by the person who made the booking either directly to us or through the travel agent you booked with. You will be asked to pay an administration charge as shown below and any other costs we may incur in making the requested changes. It will not be possible to make changes to your departure date or chosen holiday within 30 days of your departure date, although you may be able to transfer the booking to another person if you give us not less than 30 days notice.
The price of any new travel arrangement will be based on the prices that apply on the day you ask for the change.  These prices may not be the same as when you first booked your holiday arrangements with us.
Charges for changes 30 days or more prior to departure:
Name Change – £25 per person
Date or tour change – £25 per person
Accommodation – £25 per person

If you cancel your booking you will be subject to our cancellation policy:

100%	2 weeks prior the date of arrival
50%	4 weeks prior the date of arrival
25%	10 weeks prior the date of arrival
10%	16 weeks prior the date of arrival
100%	For any international or domestic flight tickets booked

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. You are advised to make sure that your policy has sufficient financial protection to cover you in the event of cancellation.
Please note that some arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangement.

If we change or cancel your holiday

Occasionally we may need to make some changes to your booked holiday and we reserve the right to do so at any time. Nearly always these changes are minor and we will advise you or your agent of these at the earliest date we can. We also reserve the right to cancel your holiday under any circumstance.
If the change to your holiday is a major one we will tell you or your agent as soon as is reasonably possible if there is time before your departure.
All group tours and themed weeks are subject to a minimum number of passengers.  The normal number is 10 but does vary from tour to tour. All group departures are reviewed at least 10 weeks before the departure date and this is the latest date that a tour will be cancelled on account of low numbers. In this event you will be offered an alternative holiday or a full refund.
There may be times when circumstances are out of our control, and this is known as Force Majeure: This means we will not be held responsible for any losses incurred or pay any compensation if we have to change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control.  These can include but are not limited to, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, pandemic illness, fire, adverse weather conditions (actual or threatened).

Contacting You

If you enquire via our website and contacted us via email, we will communicate with you using the email address you have provided.  We will use this to supply you, for example, with your client booking and invoice, e-tickets, accommodation and cruise vouchers and other information relating to your holiday. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. You may still contact us via telephone or in writing.

Flights and other Travel Timings

Flight timings are provided by airlines and are subject to Air Traffic control restrictions.  All means of transportation are subject to weather conditions and the need for constant maintenance and the ability of passengers to check in on time and unforeseeable action on the part of government offices.  There is no guarantee that transport will depart at the times especially in developing countries as stated on any itinerary or tickets or vouchers which you receive. All timings are estimates only; we do not have any liability to you for any delay, which may arise, or for any schedule alterations.

Travel Documents and Health Advice

Passengers must have passports valid for 6 months from their return date. It is most important that your passport contains the correct visa for your journey and passport holders need to ensure this is obtained. You need to advise us at the time of booking what kind of passport you own and we will be happy to advise you accordingly, however it is the sole responsibility of the passport holder to ensure that his or her passport is valid and obtains the correct visa and travel documents for their journey.
Your specific passport, visa and any immigration requirements, are your responsibility and you need to confirm these with the relevant Embassies/or Consulates before you travel.  We do not take any responsibility if you are unable to travel or are refused entry because you have not complied with the requirements for passports, visas and immigration rules. For more information please visit the Passport service website at www.ips.gov.uk. Holders of non UK passports should always check with their embassy, consulate or high commission before booking. For information regarding visas to Egypt, please call the Egyptian Consulate on 0207 235 9777 or visit www.egyptianconsulate.co.uk.
It is the responsibility of all passengers to ensure that they check any inoculation and health requirements they may need before they travel. Please consult your doctor, practice nurse or travel health clinic for advice at least 2 months before you travel to make sure there is adequate time for any inoculations you may need. For up to date UK Government health and travel advice please visit www.fco.gov.uk/knowbeforeyougo or call 0845 850 2829
Please note that hygiene standards, particularly in developing destinations, are generally lower than in the UK, USA or Europe.  Extra care should be taken by pregnant women, infants and the elderly and it is advisable to consult your GP or medical practitioner before booking if you have any concerns.

Scuba Diving

We strongly advise those planning to take scuba diving training to have a full medical examination in your resort (for which there may be a monetary charge) or consult your GP or medical practitioner before you go on holiday. It is dangerous to fly less than 24 hours after scuba diving due to the changes in pressure which may result in the “bends” or even, in severe cases, paralysis. You must ensure you have adequate cover through your chosen insurance provider.

Travel Insurance Protection

Explore Egypt.co.uk does not provide travel insurance protection and we ask that all clients ensure they take out and insurance policy that covers all of their financial and medical needs.  If you do not have adequate insurance at the time of your booking you may be personally liable for any cancellation charges.
It is vital that you familiarise yourself with the details and conditions of your policy and that you notify your insurance provider of any pre-existing medical conditions. Failure to do this can invalidate the insurance cover provided.

If you have a complaint

If you have a problem during your holiday please tell your tour manager or agent straight away who will try to put things right.  If the problem is not resolved satisfactorily locally please follow this up in writing within 28 days of your return home.  Write to us at Explore Egypt, 24 Wellington Place, Ash Vale, Surrey, GU12 5AL, giving us the details.  Please keep this letter concise and to the point.
If you fail to follow this requested procedure we will have been deprived of the chance to look into the circumstances and rectify your complaint while you were on holiday and this may affect your rights under this contract.